Terms and Conditions
Livestock Guarantee (Arrive-Alive)
LIVESTOCK GUARANTEE WILL BE VOID IF WE DO NOT RECEIVE A PICTURE OF THE LIVESTOCK WITHIN 24 HOURS OF ARRIVAL.
Arrival time will be determined by delivery timestamp from courrier.
City Corals Inc. Guarantees that your livestock will arrive alive for orders that are shipped only. Pick-up orders do not fall under our livestock guarantee.
Upon approval of deceased livestock arrival under the above terms, a credit will be issued (taxes not included).
We guarantee that all coral(s), sponge(s), anemone(s) etc, purchased from City Coral will remain alive for a 3 day period after delivery.
Please email pictures to email@example.com if the coral or livestock arrives dead. The time stamp from courrier will be used to determine the 24hr time period.
If your livestock does not survive the trip you will receive a credit (taxes not applicable) towards your next purchase of which will never expire.
City Coral may send a replacement package. We currently do not accept any returns/exchanges on livestock and shipping will be covered by customer.
1. Livestock guarantee is void when an incorrect address is provided.
2. We guarantee livestock to arrive alive, if the package is signed for on its
1st delivery attempt or picked up the same day.
3. Refused or unsuccessful deliveries will void the guarantee.
4. If the package is damaged, please accept delivery. We will work out the details and damages with the carrier.
5. City Coral does not ship for Friday or Saturday delivery, as a standard shipping day. In the event the package does not get delivered on Saturday the Livestock will not survive until the next attempt on Monday. If it is insisted we ship on a Friday or Saturday, the livestock guarantee WILL NOT be applicable.
6. To qualify for livestock guarantee, all livestock must be properly acclimated (see our Acclimation Guide) to your tank in a timely manner (within a few hours) upon receipt of your package.
7. You must notify us via email of any DOA (dead on arrival) livestock. If this takes place on a day where we are closed or a holiday, the time stamp on the email will be used as the time of receipt.
8. Shipping costs cannot be refunded.
9. City Coral may ask for you to ship back the deceased DOA.
10. Livestock Guarantee will be void and null if livestock has be discarded
11. Free shipping is automatically calculated when checking out. Order over $400.00CAD before taxes qualify for free shipping. Free shipping is not applied if site wide sale is active.
11.a) Free shipping will only apply to new purchases/orders. DOA or replacement values will not be included in the qualifying $400.00 CAD order amount. Please contact us before making another purchase with DOA credits.
12. Customers are only able to take advantage of one discount per order (i.e one cannot apply a discount code and qualify for free shipping). If there is a promotion for the entire site, the automatic discount code will be applied during checkout.
Please feel free to contact us at anytime if you have any questions!